VinStream End User License Agreement
Version 2026-09-18-1
This End User License Agreement (EULA) is between IronHill AI, LLC, a Pennsylvania limited liability company (Provider, we, us), and the individual who affirmatively accepts it (you). IronHill AI, LLC provides VinStream and may be contacted at 1526 Aspen Drive, Pottstown, PA 19464, United States; info@ironhill.ai; or 484-318-9520. This EULA becomes effective when you affirmatively accept this identified version through the acceptance process. Merely receiving an invitation or viewing a dealership's customer video does not constitute acceptance.
1. Individual use and business agreements
VinStream is intended for authorized adult users of U.S. dealership businesses. You represent that you are at least 18 and authorized to use the assigned account. If you do not accept this EULA, do not activate the licensed application; contact your dealership administrator for an alternative workflow.
This EULA licenses your individual use of VinStream mobile and web software and documentation (Application). Your dealership's subscription is governed by its accepted order, the VinStream Terms of Service, and the VinStream Payment Agreement. This EULA does not purchase a subscription, authorize charges, provide a personal guarantee, accept employer indemnities, or establish authority to bind the dealership. Purchases and amendments require separate authorized acceptance.
The VinStream Dispute Resolution Agreement applies to you only if you separately and affirmatively accept it. A dealership's acceptance alone does not establish your personal agreement to arbitrate. The VinStream Privacy Policy explains personal information practices; this EULA does not substitute for a required privacy notice or separate consent. Mandatory rights prevail over conflicting provisions.
2. License and authorized access
Subject to this EULA and valid assigned access, Provider grants you a limited, nonexclusive, nontransferable license to install and use the Application on compatible devices you own or lawfully control and access its web functions for authorized dealership work. Section 12 applies to Apple distribution. No ownership, source code entitlement, sublicense, resale right, or right to use another dealership's records is granted.
Permissions depend on dealership assignment, purchased entitlements, and security checks. A download, invitation, shared link, or installed copy does not establish membership or restricted-feature access. Access may end when your assignment or the subscription ends. Administrative permission does not necessarily include purchasing authority.
Provider and its licensors retain Application intellectual property. Open source or third party components remain governed by their applicable licenses and notices. This EULA does not restrict rights independently granted by those licenses; their terms control for those components where required.
3. Credentials, devices, and permissions
Use your own account, protect credentials and verification codes, and do not share sessions or bypass security controls. Promptly report compromise or a lost device to your administrator and Provider. Follow reasonable device and lawful workplace safeguards. An attack involving your account does not automatically make you responsible.
Camera, microphone, photo-library, notification, and similar device permissions support particular functions. The operating system may let you decline or revoke them. Doing so may make the related feature unavailable; it does not authorize unrelated collection. Review the Privacy Policy and contextual permission notices before enabling a function.
Offline recordings, queued uploads, and temporary files may remain until transferred or removed. Confirm upload completion before deleting necessary originals, and protect local files. Logout, membership removal, or link revocation may not erase independent device copies. Follow lawful business-record return, deletion, and preservation requirements.
4. Content and customer communications
You or the applicable rights holder retain ownership of material you submit. To the extent you are authorized, you permit Provider and its service providers to receive, host, copy, convert, transmit, and display that material only to operate, secure, support, and administer the requested service and comply with law. You do not grant ownership or an unrestricted promotional license. Business content is also governed by the dealership's agreement; this EULA does not enlarge your authority over it.
Record and share only material you are permitted to use, with required permissions and notices. Avoid capturing private conversations, bystanders, financial documents, access credentials, or unrelated personal information. Do not upload payment card details, Social Security numbers, credit applications, or similarly sensitive information unnecessary for the authorized video workflow. Manufacturer branding available in the Application does not itself convey trademark rights.
Verify the intended recipient and content before sharing. Recipients may forward links or preserve copies, and later revocation cannot retrieve copies outside Provider's control. Viewing or delivery indicators do not conclusively prove identity, consent, or authorization. A video or service interaction does not replace required sales, repair, financing, or communication approvals. Provider's obligations to maintain its promised access controls remain intact.
Your posted material is your responsibility. As between you and Provider, you are solely responsible for the material you create, record, upload, import, post, or share, including videos, audio, images, captions, comments, messages, descriptions, listings, and links. You must ensure that your submission and intended disclosure are lawful, accurate, and within your authority, and that you have the necessary ownership or licenses, permissions, releases, and privacy or recording notices. Review material, including automated drafts or imported information, before adopting or publishing it. Posting through a dealership account does not make Provider the author or transfer your responsibility for your own conduct to Provider; the dealership's separate responsibility for material submitted on its behalf remains governed by its business agreement and law.
Provider does not endorse user content. Hosting, processing, formatting, transmitting, displaying, or moderating material does not by itself mean Provider authored, approved, verified, or endorsed it. User content is not Provider's representation, warranty, vehicle offer, repair recommendation, or professional opinion. Report suspected unlawful or infringing material to info@ironhill.ai, identifying the material and the reason for the report. Provider may restrict or remove material or related access to address a credible violation, safety or security concern, or legal requirement; such action does not transfer responsibility for a submission to Provider. Except where law or an express commitment requires otherwise, Provider does not promise to screen every submission before publication. You must not knowingly evade a lawful content restriction.
5. Prohibited conduct
Do not use the Application unlawfully, deceptively, or to infringe intellectual property or privacy rights; threaten, harass, or exploit others; transmit malware; impersonate another person; publish knowingly false vehicle or repair information; or gain unauthorized access to systems or records. Do not share accounts, defeat seat or tenant restrictions, sell access, or materially disrupt the service.
Do not copy, modify, distribute, reverse engineer, decompile, or derive source code from the Application except as permitted by Provider, an applicable component license, or law notwithstanding this restriction. Do not remove proprietary notices or perform intrusive security testing without written authorization, except where legally protected. These restrictions do not prohibit good-faith protected reporting, lawful discussion of working conditions, cooperation with regulators, or other nonwaivable activity.
6. Updates, third parties, and support
Provider may provide fixes, compatibility changes, security updates, and feature improvements. Install required security updates promptly. Material changes to this EULA require notice and affirmative acceptance of the revised version; continued use alone does not accept a new payment obligation, arbitration agreement, or materially different content license. Provider may restrict a vulnerable version when reasonably necessary and explain a supported continuation path where practicable. Subscription changes remain governed by the dealership agreement.
Follow separately applicable device-platform, network-carrier, and external-service terms. Enable integrations only within your permissions. Provider remains responsible for its obligations when employing subcontractors. Direct support requests and complaints to the contacts above. This individual license promises no particular response time or uninterrupted availability.
7. Suspension, termination, and copies
You may end this license by discontinuing use and removing installed copies you control. This does not cancel the dealership subscription or erase dealership records. Provider may suspend affected access or terminate this EULA for a material breach, withdrawn dealership authorization, expired entitlement, or a credible security or legal need. When practicable, Provider will explain the problem and allow a reasonable opportunity to correct it; immediate proportionate action is permitted when needed to prevent harm or comply with law.
After termination, stop using restricted functions and remove unauthorized copies while respecting lawful retention duties. Content export, return, and retention follow the dealership's rights, applicable law, and the Privacy Policy. You cannot delete an employer's records solely by ending this license. Provisions concerning ownership, permitted retention, accrued claims, limitations, and dispute handling survive as necessary to give them effect.
8. Warranties and service limitations
Provider will perform its obligations under this EULA with reasonable care. This license does not diminish an express warranty in an applicable dealership agreement or a warranty required by law. Except for those warranties, the Application is provided as available, and, to the extent law permits, Provider disclaims implied warranties of merchantability, fitness for a particular purpose, and noninfringement. Provider does not promise uninterrupted or error-free operation, accurate customer-supplied information, or a particular business outcome.
No disclaimer excuses fraud, willful misconduct, gross negligence, or liability that law prohibits excluding. The Application is not an emergency system or a substitute for professional judgment, legally required records, or appropriate backups. These limitations do not excuse Provider from safeguards or duties it has agreed to perform.
Content supplied by users. To the maximum extent permitted by law, Provider has no liability to you for material supplied by you, another user, or an independent third party, including inaccurate, misleading, offensive, defamatory, unlawful, or infringing material, or for your decisions or transactions based on that material. The person or entity supplying the material retains responsibility for it. This provision does not excuse Provider's own breach, negligence, unlawful conduct, unauthorized content use, or unlawful creation or development of material, and does not override the exceptions in Section 9 or any mandatory reporting, preservation, or removal duty.
9. Individual liability limits
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE UNDER THIS INDIVIDUAL EULA FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THEIR POSSIBILITY. Reasonable direct data-restoration or incident-response costs are not automatically indirect damages.
Subject to the exceptions below, each party's aggregate liability arising from this EULA is limited to USD 1,000 across related claims, regardless of legal theory. These limitations do not apply to fraud, willful misconduct, gross negligence, death or personal injury where limitation is prohibited, or any liability or remedy that applicable law does not permit limiting. They do not restrict protected reports, regulatory enforcement, or nonwaivable privacy rights. This EULA imposes no individual indemnity for your employer's business obligations. The dealership agreement separately governs its claims and obligations; there may be no duplicate recovery for the same loss.
The limits in this EULA govern claims between you and Provider. They do not cap or release a nonparty's claim against the person who supplied material or remove a responsibility imposed by law. Your responsibility for your own submissions does not create an individual indemnity for your employer's business obligations.
10. Law and disputes
Pennsylvania law governs, excluding conflict rules, subject to controlling federal and nonwaivable state law. Arbitration applies only under a separately accepted VinStream Dispute Resolution Agreement. Otherwise, disputes may be brought in state courts in Montgomery County, Pennsylvania, or the U.S. District Court for the Eastern District of Pennsylvania when it has jurisdiction. Mandatory forums, available small claims proceedings, and protected regulatory or public relief remain available. Accepting this EULA alone does not waive a jury trial or release claims.
11. General provisions
Send legal notices to Provider's address or email above. Provider may send notices to your verified account contact; formal service of process remains governed by law. Update your contact details when they change. Provider may transfer this EULA with its business if the successor assumes its obligations without diminishing your protections. You may not assign your account; permitted platform sharing does not transfer dealership access.
This individual license does not replace separately accepted commercial terms. Changes require acceptance as described above. Narrow an unenforceable provision only as necessary, preserving the remainder unless that defeats the bargain. Nonenforcement is not a continuing waiver. No agency or employment relationship arises. Beneficiary rights exist only as stated below.
12. Apple distribution terms
For Apple-distributed copies, this EULA is between you and Provider only. Provider is responsible for the Application, content, maintenance, support, and applicable warranties; Apple owes no support. Your nontransferable license covers Apple products you own or control under Apple's Usage Rules, including permitted Family Sharing or volume purchasing. These permissions do not expand dealership seats or account access; no EULA rule overrides Apple's applicable Usage Rules.
The allocation of duties between Provider and Apple does not turn user-submitted material into Provider's own statements or remove the submitting party's responsibilities under Section 4. It does not reduce the responsibilities for the Application or content that Apple's required terms or applicable law impose on Provider.
If the Application breaches an applicable warranty, notify Apple for refund of its purchase price. To the extent lawful, Apple has no further warranty responsibility; remaining warranty losses are Provider's. Provider alone, not Apple, handles product liability, legal-compliance, consumer, privacy, and similar claims, and investigates, defends, settles, and discharges third-party intellectual-property claims concerning authorized Application use.
You represent that you are neither in a U.S.-embargoed or U.S.-designated terrorist-supporting country nor on a U.S. restricted-party list. Follow applicable third-party agreements. Provider's complete contact details appear above. Apple and its subsidiaries are beneficiaries entitled, upon your acceptance, to enforce this EULA. Nothing limits Provider liability beyond applicable law.
13. Acceptance evidence and copies
The individual acceptance process identifies this EULA version and records your affirmative action with the associated account and time. A business representative may separately sign an acknowledgment that this EULA is available to authorized users; that acknowledgment does not accept this EULA for another person. A typed name, applied electronic signature or acceptance control must be associated with the particular action you intentionally take, not inferred from delivery of a message. You may retain the displayed document and request the version recorded for your acceptance from info@ironhill.ai. No later document version replaces an already accepted version without the acceptance required by Section 6.