DEALERSHIP VIDEO FOLLOW-UP
Make the next follow-up worth opening.
VinStream helps sales teams add useful personal video to the leads already in their process, then follow up with better context when a shopper interacts with the customer link.
Request a walkthroughAdd relevance to the conversation already in progress.
VinStream is designed to complement the dealership’s CRM workflow. A salesperson can create a personal response for a new inquiry, an appointment reminder, or a customer who has gone quiet—without asking the shopper to begin a separate process.
The message works because it is specific: the person, the vehicle, and the reason for reaching out are visible together. That gives the recipient more substance than another generic “just checking in” message.
A branded link keeps the video and response options together.
Instead of sending a disconnected file, the salesperson shares a customer page with the personal walkaround, vehicle context, contact information, and clear actions. The shopper can watch and respond without installing an app.
A single destination also makes the message easier to revisit. The customer can return to the vehicle and next steps without searching through multiple attachments or unrelated pages.
- Personal walkaround
- Relevant vehicle details
- Salesperson contact context
- Appointment and response actions
Use engagement as a signal, not a script.
Opens, playback, link activity, and appointment actions can help a salesperson understand whether the customer has engaged with the experience. That context can make the next call or message more timely and more specific.
An engagement event does not prove buying intent or attribute a sale. It is one piece of the customer conversation. The salesperson still decides how and when to follow up based on the full lead history and the dealership’s process.
See VinStream in your dealership workflow.
Tell us how your team handles internet leads and personal follow-up. We’ll show you the product around the way your store works.